Terms & Conditions

By using our website to order products or services or to contact us for any reason, you are agreeing to these Terms and Conditions. 

1.1 Information on the Website
Whilst every effort is made to update the information contained on the website, neither AEON Ltd. nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any price information, research information, data and/or content contained on the website ("information") and shall not be bound in any manner by any such information. We reserve the right at any time to change or discontinue without notice, any aspect or feature of the website. The information contained on the website or in promotional materials shall not in any way and for any reason at any time constitute advice, medical advice, substitute for medical advice or advice given and/or sanctioned by any research, medical or public health bodies or authorities.

Opinions expressed in video reviews are the subjective opinions of their creators and are not necessarily the views of AEON Ltd..

Photos are provided for illustrative purpose only – actual items may differ from photos. AEON Ltd. shall not be held responsible for any errors in typography or photography.

1.2 Trade Marks
The trade marks, names, graphics, logos and service marks (collectively "trade marks") displayed on this website and displayed on our products and packaging are registered and unregistered trade marks of AEON Ltd. and/or our affiliates. Nothing contained on our website should be construed as granting any licence or right to use any name, graphic, logo or trademark without our prior written permission.

1.3 External Links
External links may be provided for your convenience, but they are beyond our control and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you should refer to the individual Terms and Conditions of use on that website.

1.4 Disclaimer of Liability
AEON Ltd. shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, or the transmission of your personal information over our systems.

Aeon Ltd. will not accept or approve returns of goods or refund payment if products are hold on forbiden for import by customs or any other authority.

By finishing purchase you acknowledge that you are informed with your country, customs or other authority law and that you will not ask for refund (money refund), return of goods or any other refund if customs or other authority forbid you to import our products.

Please check if it is allowed to import e-liquids in your country!

2 Product Specific Terms & Conditions

2.1 Age Restriction
You must be eighteen (18) years of age to purchase our products. AEON Ltd. will not sell products to minors and we reserve the right to cancel any transaction based on our sole discretion where we believe the purchaser intends to purchase products on behalf of a minor.

2.2 Product Use
The electronic cigarette does not cure a smoker's addiction to nicotine, it merely serves the same purpose as a tobacco cigarette - it delivers nicotine to the user. If you suffer from the disease of Tobacco/Nicotine Dependence Syndrome we recommend you visit your health care provider to discuss NRT (Nicotine Replacement Therapy) or a nicotine harm reduction programme. 

We are not a pharmaceutical company and we do not manufacture or sell medicinal products.

We recommend that you seek independent advice or information from your own medical health practitioner prior to your use of any of our products.

You agree that these products are to be used at your own risk. Under no circumstances will AEON Ltd. be held responsible or liable, directly or indirectly for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on any product we supply.

All our flavourings, whether contained in pre-mixed e-liquid, or sold separately as flavour concentrates are certified as safe for general food use under European and/or USA food safety regulations. To further clarify, these regulations are based on their use as food flavours, to be consumed via the digestive system and not vaporised into the lungs. Consumption of some food flavourings via personal vaporisers and electronic smoking devices has not yet been specifically evaluated for human safety. AEON Ltd. cannot be held responsible for any claim or damage arising from the use of food flavourings in electronic cigarettes, e-cigs, personal vaporisers or any other form of inhalation device. As with smoking cigarettes, the use of personal vaporisers and the use of food-safe flavourings is undertaken by the user wholly at their own risk.

Goods are NOT supplied on a trial basis or on a 'use or return' basis.

2.3 Product Pricing and ordering
The total price of the goods ordered will be the price shown at the time of the order. The full purchase price as well as the cost of packaging and shipment will be clearly displayed on the checkout page before you commit to the order.
Placing items in your cart does not "reserve" them or guarantee that you will be able to order them. Your order is not complete and in the system until you have returned to our site having fully completed payment. Therefore, if you have limited stock or fast selling items in your cart, they could sell out if someone else is purchasing the same item at the same time and completes checkout before you. 
If you forget to order something and place another order later on, please contact us to combine your order in order to save on shipping costs. 

2.4 Product Warranty
We check all products when we receive them from the laboratory and again before we ship them to you but in the unlikely event that you receive a product that is non-operational/broken/leaking from the start, it is considered Dead On Arrival (DOA) and will be replaced (at our own cost) provided you notify us within 3 days of receipt and provided we have sufficient stock of the item on hand, and that you adhere to our returns policy.

E-cigarette batteries and atomisers are essentially consumable items and are expected to degrade and fail over a period of time and this is reflected in our keen pricing. For best performance and optimum safety, we recommend atomisers and coils are replaced on a weekly basis, and batteries are replaced 3-6 months after purchase, depending on use, and regardless of whether or not they still appear to function normally.

Ready-to-use atomisers, cartomisers and heads are sold as single use consumable items and are warranted under the DOA terms if they fail to "fire-up" on first use only or if they do not show a resistance measurement when checked with a multi-meter, and if you notify us within 3 days of receipt. They are non-returnable / non-refundable for any reason with the exception of these DOA terms. Longevity, performance and taste are not covered under warranty. 

Batteries and devices containing fixed non-removable batteries are covered by a 30-day warranty if properly maintained and used in accordance with the instructions and only with the recommended accessories supplied by AEON Ltd.

Mods and Advanced Personal Vaporisers have their own specific warranty terms detailed on the individual product pages.

Rebuildable atomisers and tanks (RBA/RTA) are by their very nature, built by the end-user, and unless otherwise stated within the product description, are not warranted for any specific period of time, and returns other than for genuine manufacturer faults, such as missing parts, mis-machined parts, etc, will not be accepted.

Battery chargers have a 60-day warranty if properly maintained and used in accordance with the instructions, in conjunction with CE/BS approved UK plugs, and with batteries recommended and supplied by AEON Ltd.

E-liquids, cartridges and sundry items including drip tips may not be returned under any circumstances for safety and hygiene reasons.
Further warranty information where it differs from the above is detailed in individual product descriptions. Note that replacement products or parts assume the remaining warranty period of the original purchase (not an entirely new warranty period).

Warranty Exclusions

Your warranty is invalidated if you use our products in combination with other products or accessories not supplied by us due to the potential for damage caused by unknown incompatibilities. This policy is not designed to force you to purchase only AEON Ltd. products, but to ensure we are not held responsible for inconsistencies or faults caused by products we did not supply.

E-liquids, cartridges and sundry items including drip tips may not be returned under any circumstances for safety and hygiene reasons.
General wear and tear and user replaceable parts such as springs, are excluded from any warranty offered.
Faults caused by cross-threading parts together are excluded from any warranty offered, unless a manufacturing defect is demonstrated.
If you are not satisfied for any reason, please contact us immediately so that we can do our very best to assist you promptly.

2.5 Cooling-off period
By law, customers located in the EU have the right to withdraw from the purchase of an item within fourteen days after delivery. 

Where you are withdrawing from your purchase within the fourteen day cooling-off period, and there has been no error on our part, we will refund the cost of the item. The original postage and packing costs will not be reimbursed, and you must pay the return shipping costs. Some items are non-returnable for hygiene reasons. If making a return during your cooling-off period, Items returned must be in unused condition and in original and unopened packaging. Returned items will not be accepted if they do not meet these conditions or a restocking fee may be charged at our discretion. We recommend you appropriately insure any returns as we cannot be held responsible for lost or damaged returns.
All returns must be sent back in full accordance with our Returns Policy.

Returns cannot be accepted if you have not contacted us and received authorisation prior to the return.

Once we have authorised a return, we will provide you with a form to print out and enclose it with your return.

All authorised returns must be sent back to us within seven days of your return authorisation date.

If making a return during your 14-day cooling-off period, the Items returned must be in unused condition and in original and unopened packaging. The items will not be accepted if they do not meet these conditions or a restocking fee may be charged at our discretion. We recommend you appropriately insure any returns as we cannot be held responsible for lost or damaged returns. You will not be reimbursed for the original postage and packing or return costs if you return during your cooling-off period for any reason other than a fault. Tanks, cartomisers and atomisers may not be returned if they have been filled/built/used, for safety and hygiene reasons.

E-liquids, cartridges and drip tips may not be returned under any circumstances for safety and hygiene reasons. 

If you have any question contact us via email: aeon@aeon.hr